Territory Uniforms is a genuine locally owned and operated independent family business and has been part of the Territory since the mid 1970's - 40 years. We carry a large range of corporate, industrial, chef, hospitality, sports, workwear and PPE in a variety of excellent quality trusted brands.
Not enough staff to handle all the income order from contracts and tenders from Government and Corporate business and need a way to handle this.
They needed an automated and streamlined system that could integrate with their shopping cart and with a new stock control and POS system.
An automated workflow for their Government and Business tenders and approval processes, linking them directly to their accounting system.
Key points
Discovery and Scope to investigate all key pain points, as well as a review of the current website and processes which lead to us discovering other aspects that were not previously covered in the brief.
FatGalah also consulted with management and key personnel involved in using the existing software systems, to discover the manual areas where the flow of work was being restricted and not currently working for them to see if the process could be automated and improved.
It was decided to build a custom PHP website framework to provide a system that gave the client a more flexible website with better user and admin experience and which allowed them to scale their website, shopping cart and tender portals with ease.
Further requirements identified:
Build a custom platform that can provide flexibility, scalability and high front and back end usability.
Build a custom Tenders Portal with multiple user interfaces to suit existing manually processed clients. Add the ability to transfer products from the main shopping cart system and customise the categories, pricing, alteration, description and pricing per portal.
Automate the purchase and approval process per Government and Business tender portals.
Custom responsive website templates to improve user experience on all platforms.
Custom design and monitoring software to improve user flow and conversions.
Automatic freight calculator and multiple payment methods in custom eCommerce module.
Add multiple product variants to combine products with multiple sizes, colours, materials, lengths and more. This reduced the maintenance on the entire product range.
Using multiple APIs to automate and connect to accounting, payment gateways, SMS and freight systems.Ability to dynamically identify popular categories and products and proactively promote on key pages of the website.
Combining the website with the Tender Portal and being able to transfer products easily, has made an instant difference in the speed of putting a new Tender portal together. Improving the delivery time to they Government and Business tender client.
With the new Tender Portals, the time from ordering to approval to ready to delivery has deceased by a huge 200% (Not enough time, to being able to have one person to handle all the orders). Also reducing human error in the products and quantity ordered. The client can now also process warranty returns/replacements much quicker.
Website load speeds increased up to 62% faster than previous website platform which increased the number of pages users opened and the number of categories and products they view.