This privacy policy sets out how FatGalah handles your personal information.
Full name of legal entity: Kerredan No.49 Pty Ltd trading as FatGalah.
Office address: 1 Westlink Court, Darra Q 4076
Postal address: P.O. Box 3061, Darra Q 4076
Contact: Helen Lloyd
Phone: Australia 61+ 07 3715 5999
Email: info@fatgalah.com
Privacy Policy Updated: 24 May 2018
FatGalah highly values the strong relationship we have with our customers; often these relationships have been built up over many years. The data we collect will be handled sensitively and securely and with proper regard for privacy. FatGalah fully supports the “Australian National Privacy Principlesâ€. These principles have been incorporated in our Privacy Policy, which is set out below. Further information is available https://www.oaic.gov.au/privacy-law/privacy-act/
We may process certain types of personal data about you as follows:
We collect information from you when you contact us through our Contact Us form, Request a Quote form, Schedule a Discovery Session.
We aim to collect only the minimum amount of information we need to effectively deliver services to you or to meet a legal obligation. We will never ask you to answer any intrusive personal questions.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and bio-metric data. We do not collect any information about criminal convictions and offenses.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We collect data about you through a variety of different methods including:
We will only use your personal data when legally permitted. Any of the information we collect from you may be used in one of the following ways:
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at info@fatgalah.com
If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.We may process your personal data without your knowledge or consent where this is required or permitted by law.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
Our website and hosting servers are located in Australia. We offer the use of a secure server.
We also value the privacy and security of your online purchases and use encryption software on our site.
FatGalah makes use of “session cookies†to make our web site perform better.
A “cookie†is a feature built into your browser that assigns you a “user IDâ€. Cookies are used to follow the pattern of movements of web users. Cookies let us know which pages on our web site are visited and how often.
By themselves, cookies can’t be used to discover your identity – they merely identify your computer servers when you visit us.
Cookies provide us aggregate statistical data, and are not used to record any personal information such as your name, address or email address. If you are unhappy about having a cookie assigned to you, you can set your browser to refuse cookies.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
We aim to comply with EU General Data Protection Regulation (GDPR) to protect the privacy of our EU based clients. This compliance applies only to our clients who are EU citizens or resident in the EU. As a small company with services that are accessible in the EU but not specifically directed at EU citizens, certain exemptions apply.
As an EU citizen or resident, you have the right to be forgotten. This means that, wherever possible, we will de-identify or securely destroy any personal data we have collected about you, at your request.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
These include the right to:
If you wish to exercise any of the rights set out above, please contact FatGalah.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
By using our site, you consent to our privacy policy.
By using the Service, you agree that we can access, aggregate and use non-personally identifiable data we have collected from you. This data will in no way identify you or any other individual.
We may use this aggregated non-personally identifiable data to:
You may request copies of the information we hold about you, which will only be provided electronically. You have the ability to make a request to amend or correct that information. If we do not agree with your requested change, we will keep a copy of your request with our information.
If you have any complaints about our use of your information please contact us.
We reserve the right to update or modify our privacy policy at any time. These changes may be made from time to time and without prior notice. Please check out this policy periodically, and especially before you provide us with any information. When the policy is updated, the date indicated above with also be updated.
If there are any questions regarding this privacy policy you may contact us with the subject line 'privacy policy query'.
If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au.